Commitment to Quality, Continuous Improvement, Innovation and a Sustainable Future
En OPTIMITIVE, empresa especializada en soluciones avanzadas para la optimización y automatización de procesos industriales mediante inteligencia artificial, nos comprometemos a ofrecer soluciones tecnológicas (productos y servicios) que, por un lado, satisfagan plenamente los requisitos y expectativas de nuestros clientes y los requisitos legales y reglamentarios aplicables; y, por otro lado, mejoren la eficiencia y sostenibilidad de los procesos y equipos de nuestros clientes, contribuyendo así a un mundo mejor en el que vivir.
Our Quality Management System, based on the ISO/IEC 9001:2015 standard, is the fundamental tool for ensuring operational excellence, the efficiency of our processes and the continuous improvement of our activities.
Fundamental Principles
Our Quality Policy is based on the following principles:
- Leadership and strategic management
La dirección de OPTIMITIVE se compromete a establecer una visión clara, fijar objetivos alineados con el contexto de la organización y promover un entorno de trabajo que impulse el compromiso de todo el equipo con la calidad. Queremos un Sistema de Calidad que tenga un impacto positivo en nuestra forma de trabajar, que todo el equipo comprenda, adopte y utilice en su trabajo diario sin reducir su productividad, sino como una forma de ser más eficientes y comprometidos con la calidad.
- People at the heart of the company
At OPTIMITIVE, we encourage active participation, value talent and diversity of ideas, and create spaces for professional and personal development. We value the talent of our team and promote continuous training, open communication and the development of skills that foster a culture of quality and excellence.
- Customer focus
We understand the current and future needs of our customers and strive to exceed their expectations through innovative, reliable technological solutions that have a high impact on the efficiency of their processes.
- Process-based management and continuous improvement
We identify, manage and continuously improve our key processes, with a risk- and opportunity-based approach, to ensure consistent and sustainable results.
- Evidence-based decision-making
We use rigorous data, metrics and analysis to make informed decisions that support our strategic objectives.
- Mutually beneficial relationships with stakeholders
We maintain long-term, strong and collaborative relationships with customers, suppliers, professional associations and entities, and technology partners in order to generate mutual value and long-term sustainability.
- Commitment to sustainability and climate action
We recognise that sustainability is essential for society and the environment. Therefore, we incorporate practices that minimise the environmental impact of our operations and solutions, promoting energy efficiency and reducing CO₂ emissions.
Quality and Sustainability Objectives
- Contribute to reducing greenhouse gas emissions through our solutions, as demonstrated by the tonnes of CO₂ avoided thanks to our OPTIBAT® installations and services.
- Increase customer satisfaction through effective solutions that deliver measurable results.
- Promote technological innovation as the cornerstone of our competitive advantage.
- Ensure compliance with agreed deadlines, technical specifications and service levels.
- Promote continuous improvement of our processes.
Review and Dissemination
Esta política se comunica, se comprende y se aplica en toda la organización. Se revisa periódicamente durante las reuniones de revisión del sistema de calidad para asegurar su idoneidad y alineación con la estrategia general de OPTIMITIVE.
CEO OPTIMITIVE
Vitoria-Gasteiz (Álava), 18 de noviembre de 2025
